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The Book

Undercover Customer BookcoverUndercover Customer: 100 Ways to Fix Your Broken Customer Service by Sherron Stevens is a customer service tip book that swiftly delivers page after page of best practices and tactics employees can use to give great customer service – ideas Stevens calls common sense.

Mr. Stevens experiences as a frontline employee in the restauraunt industry has helped him provide an inside viewpoint on what great customer service skills you need and how those skills create a great customer experience.

His ideas, suggestions and accomplishments has gained him success in the workplace-from manager referrals and a daily dose of customer service compliments.

These tips have proven to work for him and they can work for you too!

Check out the book on Amazon.com

Book Reviews:

"How exciting to see a new book on customer service from such a young and passionate enthusiast. Sherron Stevens has proven that you don't need to have gray hairs to have wisdom. He has taken his own years of youthful experience, combined them with careful research, and blended them into an enjoyable, easy-to-read, and helpful guide to improving your customer service. Customers and Service providers - young and old alike - will benefit from this book, and from this new author who surely will make great and welcome contributions to our world!" -- Ron Kaufman

"Wonderful tips and advice on customer service! Companies should use this book as a guide!" -- Autumn

"This book is a great resource for any organization that wants to improve their customer service. Sherron, although young, has a lot of great advice, experience and know-how. I highly recommend you add this to your bookshelf." -- Dante Lee, founder of Diversity City Media

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