Customer Service Evaluations, Analysis, and Training


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Sherron StevensUndercover Customer is a consulting firm that offers customer service consulting, training, and on-site evaluations. The company was founded by Sherron Stevens at the age of 18 year old in Columbus, Ohio.

He is also the author of a highly-praised book entitled Undercover Customer: 100 Ways to Fix Your Broken Customer Service (available on, which has received positive feedback from business experts around the country. Executives at Chick-Fil-a, which is highly ranked for their customer service in the fast food industry, also gave the book high regards.

Sherron created and launched Undercover Customer because of his passion for great customer service. He has always felt a calling to discuss and analyze the difference between poor customer service and excellent customer service.

Creating the concept of "Undercover Customer" has allowed our company to provide our clients with an accurate picture as to what their customer service looks like, and how it affects their overall customer experience.

Undercover Customer wants to help organizations strategically gain eyesight to unleash their very own personalized customer experience strategy to beat out the competition.


"As a young adult, Sherron has a better understanding of what creates a differentiated customer experience than many senior teams I have worked with!" -- Jim Haudan, CEO of Root Inc.

"I have only known Sherron for a short period of time. During this short period, I have seen him emerge as an entrepreneur with a passion for customer service. There is no doubt in my mind that Sherron will motivate and inspire this generation in an impactful way to help develop them to deliver quality customer service." -- Maxine Clark, Founder/CEO Build-A-Bear Workshop

"Sherron Stevens is passionate about everything he does including serving guests and working hard. He is always ready to laugh and brighten someone's day." -- Karen Bolumen, Chick-fil-a Franchisee

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