Customer Service Evaluations, Analysis, and Training


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Customer ServiceCheckmarkDid you know that $84 billion is lost each year due to poor customer service?

CheckmarkDid you know that 76% of consumers say they view customer service as a true test of how much a company values them?

CheckmarkDid you know that 97% of global consumers say that customer service is very important in their choice of loyalty to a brand?

Our company, Undercover Customer, can help improve your company's customer service via consulting, training, and on-site evaluations. We have a creative way to analyze the good, the bad and the ugly of customer service.

We have accumulated large amounts of proven research to show what great customer service looks like. This has enabled us to provide companies with our hush-hush consulting services with insight and knowledge about their business in a secretive way to provide an effective viewpoint!

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